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PRIVACY POLICY

Last Updated: March 23, 2025

1. INTRODUCTION

This Privacy Policy describes how Lucent ("we," "us," or "our") collects, uses, discloses, processes, and protects the information we collect from users ("you" or "your") of our website, www.lucent.guru, our mobile applications, and our related services (collectively, the "Service"). It also describes your choices regarding use, access, correction, and deletion of your personal information.

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Use.

2. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

2.1 Information you provide to us

  1. Account and profile information: When you create an account, we collect your name, email address, password, and other information you provide during the registration process.

  2. Authentication data: If you sign in using third-party services like Google, Facebook, or X (formerly Twitter), we may receive certain information from these platforms according to your privacy settings on those services.

  3. Content and interactions: This includes:

    • Situations you describe when requesting quotes
    • Quotes you save to your collection
    • Feedback and survey responses
    • Communications with our customer support team
    • Comments and messages you post or send through our Service

  4. Subscription and payment information: When you subscribe to our premium tiers, our payment processors collect payment information on our behalf. We do not store complete credit card information on our servers.

  5. User preferences: Settings, preferences, and customizations you make to the Service.

2.2 Information automatically collected

  1. Device information: Information about your device, including device type, operating system, browser type, browser information, IP address, device identifiers, and device settings.

  2. Usage data: Information about how you use our Service, including:

    • Pages or screens you view
    • Time spent on those pages or screens
    • Navigation paths
    • Features and functions you use
    • Quote generation history and patterns
    • Actions you take with generated quotes (save, share)
    • Session duration and timing
    • Frequency of use

  3. Location information: General location information inferred from your IP address. We do not collect precise GPS location unless you specifically grant permission.

  4. Cookies and similar technologies: We use cookies, pixel tags, local storage, and similar technologies to collect information about how you use our Service and provide features to you.

2.3 Information from third parties

  1. Social media platforms: When you interact with our Service through social media platforms or share content from our Service, we may receive information from these platforms.

  2. Service providers: Information from our service providers who help us with various aspects of our business operations.

  3. Partners: Information from business partners with whom we offer co-branded services or engage in joint marketing activities.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

3.1 Providing and improving the Service

  1. Operating, maintaining, and improving the features and functionality of the Service
  2. Personalizing your experience by providing content tailored to your interests
  3. Processing and completing your quote requests and other transactions
  4. Responding to your comments, questions, and requests
  5. Ensuring proper functioning of subscription services and features
  6. Analyzing usage to optimize user experience, features, and service offering
  7. Troubleshooting technical issues and debugging problems

3.2 Communications

  1. Sending service-related messages (such as those about your account, security, or changes to our policies)
  2. Sending promotional communications, such as special offers or newsletters (with your consent where required by law)
  3. Facilitating communication between users, if applicable
  4. Requesting feedback and conducting surveys to improve our Service

3.3 Security and protection

  1. Monitoring and analyzing usage patterns to detect, prevent, and address technical issues
  2. Protecting against unauthorized access to our servers and systems
  3. Preventing potentially prohibited or illegal activities
  4. Enforcing our Terms of Use
  5. Protecting our legal rights and interests
  6. Verifying your identity and preventing fraud or other unauthorized or illegal activity

3.4 Aggregated or de-identified data

We may use aggregated or de-identified information derived from personal information for any purpose, as long as it cannot reasonably be used to identify you.

4. HOW WE SHARE YOUR INFORMATION

We may share your information in the following circumstances:

4.1 Service providers

We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as:

  1. Cloud storage and hosting providers
  2. Payment processors
  3. Analytics providers
  4. Customer support services
  5. Email delivery services
  6. Marketing and advertising partners
  7. Security and fraud prevention services

These service providers are contractually bound to handle your information in accordance with this Privacy Policy and applicable data protection laws.

4.2 Business transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred or sold as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.3 Legal requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

  1. Enforce our Terms of Use and other agreements
  2. Protect and defend our rights or property
  3. Prevent or investigate possible wrongdoing in connection with the Service
  4. Protect the personal safety of users of the Service or the public
  5. Protect against legal liability

4.4 With your consent

We may share your information with third parties when you give us your consent to do so.

4.5 Social media and integration partners

When you connect our Service with social media platforms, share content on social media, or use social sign-in features, the respective social media platforms may receive information about your activities. Your use of these features may result in the collection or sharing of information about you by these platforms, subject to their privacy policies.

4.6 Content sharing

When you share quotes or other content generated by the Service through social media or other platforms, the content you share and the fact that you shared it may be visible to other users and the public depending on your privacy settings on those platforms.

5. COOKIES AND SIMILAR TECHNOLOGIES

5.1 What are cookies?

Cookies are small data files stored on your device that help us improve our Service and your experience, see which areas and features of our Service are popular, and count visits. We also use pixels, web beacons, and local storage that serve similar purposes.

5.2 Types of cookies we use

  1. Essential cookies: Required for the Service to function and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.

  2. Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our Service. This helps us improve how our Service works.

  3. Functionality cookies: Enable us to personalize our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

  4. Targeting cookies: Record your visit to our Service, the pages you have visited, and the links you have followed. We use this information to make our Service and the content displayed on it more relevant to your interests.

5.3 Cookie management

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you. For more information on how to manage cookies, please visit the help pages of your browser.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The criteria used to determine our retention periods include:

  1. The amount, nature, and sensitivity of the personal information
  2. The potential risk of harm from unauthorized use or disclosure of your personal information
  3. The purposes for which we process your personal information
  4. Whether we can achieve those purposes through other means
  5. The applicable legal requirements
  6. Your desires and preferences

For users with an account, we generally retain your personal information for as long as your account is active. Upon deactivation or deletion of your account, we may continue to retain certain information for the purposes outlined in this Privacy Policy.

Quote data and generated content is retained in your account history for as long as your account remains active, allowing you to access your past quotes. You can delete specific quotes from your history at any time.

7. DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information, including:

  1. Encryption of sensitive information in transit and at rest
  2. Regular security assessments and penetration testing
  3. Access controls and authorization mechanisms
  4. Regular security awareness training for our employees
  5. Monitoring for suspicious activities
  6. Secure backup systems

However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we do our best to protect your personal information, the transmission of personal information to and from our Service is at your own risk.

8. USER RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and update

You can access and update certain information about you from within your account settings, or by contacting us directly.

8.2 Deletion

You may request deletion of your personal information by contacting us or by using the deletion function in your account settings. We will delete your information unless we need to keep it for legitimate business or legal purposes.

8.3 Objection and restriction

In certain circumstances, you may have the right to object to the processing of your personal information or ask us to restrict processing of your personal information.

8.4 Data portability

You may have the right to receive a copy of your personal information in a structured, machine-readable format and to transmit that information to another controller.

8.5 Communication preferences

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

8.6 Cookies and similar technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. Please note that some parts of our Service may not function properly if you disable cookies.

8.7 Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activities tracked. Our Service does not currently respond to "Do Not Track" signals.

9. CHILDREN'S PRIVACY

Our Service is not directed to persons under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our files.

10. INTERNATIONAL DATA TRANSFERS

We are based in the United States and the information we collect is governed by U.S. law. If you are accessing our Service from outside the United States, please be aware that information collected through the Service may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Your personal information may be subject to the privacy laws of these jurisdictions, which may be different from those of your country of residence.

By using our Service or providing us with any information, you consent to the transfer to, and processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions, as set forth in this Privacy Policy.

11. THIRD-PARTY SERVICES

Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

12. CHANGES TO THIS PRIVACY POLICY

We may modify this Privacy Policy from time to time. The most current version will always be posted on our website, with the effective date posted at the top. If we make material changes to this Privacy Policy, we will notify you by email or by means of a notice on our website prior to the change becoming effective.

Your continued use of our Service after the effective date of any modified Privacy Policy constitutes your agreement to the Privacy Policy as modified.

13. SPECIFIC JURISDICTIONAL PROVISIONS

13.1 California residents

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please refer to our California Privacy Notice for more information about these rights.

13.2 European Economic Area (EEA), United Kingdom, and Switzerland residents

If you are located in the EEA, United Kingdom, or Switzerland, we process your personal information in accordance with applicable data protection laws. Please refer to our EU Privacy Notice for more information about your rights and how we process your personal information.

14. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lucent Email: support@lucent.guru Address: 27-1, Naejeong-ro, Bundang-gu, Seongnam-si, Gyeonggi-do, Republic of Korea

For data subjects in the EU who wish to contact our Data Protection Officer, please contact support@lucent.guru.